General Manager, Support Services - Healthcare
Position Summary
As General Manager you will be responsible for providing strategic leadership and tactical direction to the on-site leadership team in the areas of Food Service, Environmental Services, Retail Services, Security and Plant Operations & Maintenance. You will be responsible for: delivering "best in class" level of service, building strong and enduring partnerships with our client/s and the community, and creating a culture of customer service and accountability.
Job Function
- Provides clear vision and direction to onsite management team and staff in an effort to ensure the attainment of organizational and client objectives and goals
- Creates/implements strategic business plans for the account to achieve same and drives effective implementation processes through effective collaboration between all departments, and stakeholders
- Establishes and maintains open channels of communication between senior clients, Facility Services management, and support departments, to ensure "best in class" customer service and satisfaction.
- Participates in the recruitment, development, and retention of diverse talent within the account
- Ensures that the account meets clients service, financial, and quality objectives and enforces policies and procedures that guide and support the provision Hospitality/Environmental services and assures compliance with all Provincial and National regulations
- Monitors financial and non-financial results in all departments to achieve company and client objectives and ensures that corrective actions are implemented when variances and deficiencies are identified.
- Develops and maintains favorable working conditions with Municipal and Provincial Government bodies, as well as various professional associations and community groups, in order to encourage prospective clientele and grow the facility business
- Develops and maintains strategic partnerships and alliances with industry organizations, community leaders, and client organizations in an effort to meet client's objectives and establish the company as a leader in the industry
- Monitors service and staff performance in relation to the above standards, policies and procedures
- Actively manages the account by analyzing customer satisfaction results, identifying areas of opportunity, and mitigating external threats.
- Provide leadership in ensuring the account has implemented corporate and client OH&S programs and management of claims costs
- University/College Degree/Diploma in Business Administration, Engineering, or building sciences is required
- Masters Degree in Business Administration an asset
- A minimum 5 years relevant facility services management experience in a multi-site environment, preferably in an acute healthcare institution
- A minimum of 4 years managing in a unionized environment
- Proven ability in analyzing financial statements, operating reports, budget variance reports and other financial statements
- Strong familiarity with mix of union and non union workforce
- Ability to recruit, develop, and retain a strong and diverse team within a dynamic work environment
- Ability to respond effectively to changing demands
- Ability to build and establish internal and external relationship at all levels of the organization including senior levels of management
- Excellent knowledge of regulatory issues such as WHMIS, OH&S, and infection control
- Excellent computer literacy including Microsoft Excel, PowerPoint, and word