Program Manager
Description:
Transportation services company seeking a Program Director of a consolidated service center.
Primary Responsibilities:
Individuals in this position will perform the following activities:
- Ensure regular communications with the client through reports and meetings that provide updates on program delivery and program operations. In so doing, highlight issues that may impact performance and create recommendations for resolution.
- Oversee long-term operations of the program through program management staff. Develop staff to provide oversight of the operations, collections, reconciliation and violations processing centers.
- Manage P&L for the contract, and provide required financial status reporting within the company. In so doing, look for opportunities to improve performance within the constructs of the contract agreement.
- This position requires an in-depth knowledge of the transportation industry, e.g., customer base in the market, contract award/bid process and operations. Must have an intimate understanding of, and ability to work within, the rules of procurement involved in securing work with state and local government agencies involved with revenue collection.
- Participate with the client in exploring future business opportunities and assist with developing proposals for such opportunities.
- 10 - 15+ years of progressively responsible project management experience in the transportation systems market. Demonstrated professional skills and commitment as well as the ability to initiate, maintain, and sustain successful relationships with clients, to establish client rapport and to persuasively present and represent Company business capabilities.
- Experience with budget and/or P&L management responsibilities of similar large-scale programs.
- Experience in large-scale program and project management, coordination of services subcontractors' activities to meet scope, schedule, and budget
- Excellent coaching, counseling and facilitation skills
- Ability to make operational decisions in a fast-paced, high-stress environment
- Proven experience in leadership, motivation, team building, and employee involvement
- Broad knowledge of customer service principles and techniques
- Ability to remain calm and exercise tact and diplomacy in researching and resolving customer complaints and in dealing with employees
- Ability to work independently with only general management direction
- Demonstrated strong organizational, multi-tasking, and interpersonal communication skills along with proven negotiation and client relationships skills.
- Commitment to quality and personal ethics
- Working knowledge of Excel (intermediate user), Word, and PowerPoint
A Bachelors degree is preferred or equivalent work experience in lieu of a degree with strong organizational skills including the ability to plan, direct, organize, prioritize, and control business operations.
Personal integrity and demonstrated commitment to sound, ethical, moral, legal business standards and practices. Adaptability to changing requirements dictated by industry and the Company team environment. Must be an excellent multi-tasker and have exceptional interpersonal skills. Project Management Certification a plus.